For the majority of people, buying their home is probably the single largest financial investment they will ever make. It is a major transaction involving time, real effort and serious decision-making. If you have purchased property from Henley Homes, we aim to ensure that this transaction is mutually rewarding, well into the future.
It is our sincere intention to offer new owners total peace of mind, so we have a simple and clearly defined Customer Care policy. Even though we operate stringent quality control procedures, at times problems may arise. If they do, we will do our utmost to ensure that they are solved in an efficient and effective manner.
Should you encounter any problems which require our attention within the first two years of purchasing your new property from Henley, please contact us directly. Once an item is reported, the Customer Care Manager will arrange an appointment for a representative of Henley to view any items causing you concern and will coordinate any necessary works. In emergencies, we will arrange to be at your property as soon as possible. For urgent and routine repairs, we will agree a morning or afternoon appointment on a specific day, within normal working hours.
We constantly strive to improve levels of customer service, and welcome any comments you may have that will help us to achieve this objective.